Support
Answers to the questions that come up most, and a way to reach a person when they do not cover it.
PointsRadar watches Virgin Atlantic reward flight availability and emails you when a flight you are tracking drops below the points limit you set.
Contact us
For any question, bug report or account request, email info@pointsradar.co.uk. It helps if you include the email address your account uses and, for a problem with an alert, the route and dates involved.
Common questions
I have forgotten my password. Use the reset page. The link we email is valid for one hour and can be used once.
I am not receiving alert emails. Check your spam folder first. Alerts are only sent when an option is genuinely new or has become cheaper than the last one we told you about, so an unchanged alert stays quiet on purpose.
How do I delete my account? In the mobile app, open account settings and choose to delete your account. You can also email us and we will do it for you. Deletion is immediate and permanent — it removes your account, alerts and sessions, and cannot be undone.
How often is availability updated? Three times a day — early morning, midday and early evening. Alerts are checked after each refresh.
Privacy
See our privacy policy for exactly what data we hold and how to exercise your rights over it.